Terms & Conditions

Welcome to the Snowchains Europroducts / roofracks.co.uk "Terms and Conditions".  These terms & conditions apply to the use of this website at roofracks.co.uk. By accessing the website and/or placing an order, you agree to be bound by these terms and conditions.

By viewing this website indicates that you accept these terms and conditions, regardless of whether or not you choose to place an order. If you do not accept these terms, please do not continue using this website or place an order.

The roofracks.co.uk website, specialising in the promotion and supply of Thule roof racks, roof boxes, cycle racks, roof top tents and many other related products, is operated by Snowchains Europroducts, which is a wholly owned subsidiary of Snowchains Ltd. Our VAT registration number is GB 356 7597 03

Our contact details are as follows: 

Trading name & address:  

Snowchains Europroducts
Bourne Enterprise Centre
Wrotham Road
Borough Green
Kent, TN15 8DG
United Kingdom 

General email: [email protected] 

Telephone: 01732 884408
Fax: 01732 884564 

Customer Services Department: 

Telephone: 01732 884408
email: [email protected]


1.1 You will be able to access most areas of this website without registering your details with us.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this website from time to time to review the current terms and conditions. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this website.


2.1 You are deemed to place an order with us by ordering via our secure online checkout process. Payment is in UK sterling (GBP) and can be made by most major credit/debit cards. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgment, detailing the products you have ordered.
2.2 Our acceptance of an order takes place when we dispatch the order. When we dispatch the order, the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order with us.
2.3 We may refuse to accept an order: (a) where goods are not available; (b) where we cannot obtain authorisation for your payment; (c) if there has been a pricing or product description error; (d) if you do not meet any eligibility criteria set out in our terms and conditions.


3.1 All prices are in UK sterling and include VAT at the current rates, with the exception of Rhino commercial vehicle roof rack systems where prices are shown exclusive of VAT. 
3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown in our Delivery Policy found elsewhere on this website.
3.3 Our prices are reviewed periodically.
3.4 In most instances orders will be shipped directly from our warehouse in Kent. However, occasionally larger special order items such as Thule car rooftop tents and Rhino van rack systems will be shipped directly to the customer from the manufacturer. This normally does not extend the quoted delivery time.
3.5 ‚ÄčItems shown on this website as being "In Stock" means that they are normally physically in stock in our warehouse or currently enroute to us from our suppliers' UK warehouse.


4.1 If you wish to cancel your order:
(a) you must notify us in writing by letter or by email to [email protected] or alternatively, by telephone to 01732 884408
(b) where goods have already been dispatched to you, by returning the goods to us in accordance with clauses 4.2 to 4.11 below.
4.2 As per our Returns Policy you can return unused goods, in new condition that you have ordered from us, for any reason, at any time within 14 days after the day the goods are received for a full refund or exchange. The costs of returning goods, unless faulty, damaged or incorrectly supplied by us, shall be borne by the purchaser. Returned items must be returned in undamaged original packaging.
4.3 Upon receipt of the goods, we will give a full refund of the amount paid, less any outward carriage charges or an exchange or credit as required. If the goods returned are not received by us in (a) their original packaged condition, (b) damaged, (c) misused, (d) show obvious signs of use or with (e) parts missing, we reserve the right to make an appropriate deduction from the original purchase price.
4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: - in the event that the product has been used or is not in resalable condition as a new product.
4.5 Unless the goods have been incorrectly supplied, defective or damaged on delivery, the cost of returning items is the responsibility of the purchaser. 
4.6 If the reason for return is that the goods are either defective or incorrectly supplied due to a mistake on our part, we will arrange for the goods to be collected/swapped over at our expense, or if agreed with ourselves in advance, for smaller items we will refund the standard rate return postage.
4.7 Items returned after fourteen days from the day after receipt of goods may be subject to a handling/restocking charge.
4.8 Please note that before any goods can be returned you must contact us and receive a return number.
4.9 Any item returned must be packaged in their original packaging and packed securely in the same way that they were sent in order to avoid damage in transit. If the goods arrive with us in a damaged state due to improperly packaging it will be deemed to be the responsibility of the customer. We must be notified by telephone or email within one working day of the signed receipt of delivery of any items that were received damaged. In such cases the items must be signed for as "item(s) received damaged". No liability for loss or damage will be met by ourselves for consignments delivered without a signature if the customer has specifically requested that the goods could be left without obtaining a signature. If any parts are missing from the order, please notify us by telephone or email within 7 working days of signed receipt of the goods.
4.10 Returned Special Order items are subject to a 30% handling and restocking charge.
4.11 Please be aware that the cost of arranging collection or swapping over of items by our carriers is often more expensive than the original cost of delivery. If the supplied goods were received as one package, and our carriers are collecting, the goods must also be returned as one package otherwise a surcharge to cover the additional carriage will be applied
4.12 Should we substitute goods from those ordered due to unavailability of the product, and they are unacceptable, we will pay the costs of returning the items.

The provisions of clauses 4.4 to 4.11 do not affect your statutory rights.


5.1 You are permitted to print and download extracts from this website for your own use on the following basis:
  (a) no documents or related graphics on this website are modified in any way;
(b) no graphics on this website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies. 
5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by us or our licensees. For the purposes of these terms and conditions, any use of extracts from this website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from this website.
5.3 Subject to clause 5.1, no part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
5.4 Any rights not expressly granted in these terms are reserved.

Robots and Screen Scraping: You may not use data mining, robots, screen scraping, or similar data gathering and extraction tools on this site, except with our express written consent as noted below.

Framing: You may not frame or utilise framing techniques to enclose any logo, or other proprietary information (including images, text, page layout, or form) of roofracks.co.uk without express written consent.

Meta Tags: You may not use any meta tags or any other "hidden text" utilising Snowchains Euorproduct's name or trademarks without the express written consent of roofracks.co.uk. Any unauthorised use terminates the permission or licence granted by roofracks.co.uk.

Linking to roofracks.co.uk: You are granted a limited, revocable, and nonexclusive right to create a hyperlink to roofracks.co.uk so long as the link does not portray roofracks.co.uk, its services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any roofracks.co.uk logo or other proprietary graphic or trademark as part of the link without express written permission.


6.1 Links to third party websites on this website are provided solely for your convenience. If you use these links, you leave this website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk.
6.2 If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, the home page of this website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the Snowchains Europroducts and roofracks.co.uk logos;
(b) you do not create a frame or any other browser or border environment around this website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any Snowchains Europroducts trade marks displayed on this website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.
6.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.


7.1 While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.
  7.2 The material on this website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.


8.1 We, or any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.
8.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
8.3 If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
8.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person using your registration details.


9.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts. None of the above affects your consumer statutory rights. (Consumer Rights Act 2015)