Unused goods, in new condition, can be returned at the customers expense* within 14 days after the date of delivery for a full refund or exchange. If the reason for return is that the goods are either defective or incorrectly supplied, we will arrange for the goods to be collected/swapped over at our expense or for smaller items we will refund the standard rate return postage, if agreed with ourselves in advance. Items returned after seven days may be subject to a 30% handling and restocking charge.
Before any goods can be returned, you must notify us of your intention by letter or email, within 14 days after the day of receipt of goods .
Any goods cancelled under the Distance Selling Regulations must be returned to us before a refund can be made.
Orders cancelled after dispatch or refused at delivery will have the cost of return carriage deducted from the refund.
It is not possible to issue a refund for returned goods until the goods have been received by us and inspected for damage etc.
Unless the goods supplied were either defective or incorrectly supplied, the outward carriage charge will not be refunded, and any costs associated with return carriage will be deducted. If the goods returned are not received by us in (a) their original packaged condition, (b) damaged, (c) misused, (d) show obvious signs of use or with (e) parts missing, we reserve the right to contact you and make an appropriate deduction off the original purchase price.
Items returned must be in their original packaging. They must also be packaged securely in a similar way to how they were sent in order to avoid damage in transit. If the goods arrive with us in a damaged state, due to the customer not taking reasonable care to ensure the goods were securely packaged, it will be deemed to be the responsibility of the customer. Returned items must include a copy of the original receipt to enable a refund to be made.
The return of special order items must be agreed by us in advance and are subject to a handling and re stocking charge.
* Please be aware that the cost of arranging collection of items by our carriers can be considerably more than the original cost of delivery. If goods were received as one package they must also be returned as one package. It is often best to arrange your own shipping and to make sure the items returned are insured for their full value. Unfortunately, due to logistical issues, we cannot currently arrange collection of larger bulky items, such as roofboxes, rear mounted bike carriers, and tow ball mounted carriers.
Your consumer statuary rights are not affected by the contents of this page.
Please note our full Terms & Conditions page.
Orders from this web site are protected by the Distance Selling Regulations, which allow you to cancel the purchase within 14 days after the day you receive the goods.