Very helpful when I initially enquired with good communication and assistance for delivery which turned up on time as promised. An old fashioned service with new technology, we will be back...
Excellent customer service, great communication would definitely recommend and use again!
I have a Thule roof box for my skis and the gear inside became stripped making it unable to lock , called Thule they wont sell the part but I found one at Roofracks in England and I'm in Canada . I sent James an email ordered the part and it arrived 6 days later just in time for ski season
I was assisted with an inquiry as the item I wanted wasn't off the shelf. This was all done quickly and smoothly. The order was placed and was delivered very well wrapped and quicker than I'd have expected. Would happy buy from them again. Thanks!
Trying to source roof rack for Kia Niro. Spoke to this company. Not only did they have what I needed in stock, they were able to leave it somewhere to collect on a Saturday. Needed it for the Sunday. Saved my bacon.
I contacted the company with a request for a specific part of the locking mechanism for my roof boot, sending some pictures. We then discussed it on the phone and they were mega helpful. Said they did not have the part in stock but were getting a delivery next week of what they believed I needed. They emailed me the next week to confirm delivery and gave me teh part number. Exactly what I needed. I then had another phone chat re. the lock to fit the mechamism. All parts provided really quickly. My roof boot in now back in order. Great service and product knowledge
The after sales and customer service from this firm is outstanding and my appreciate goes to James for his support and guidance on the fitment of this product. The delivery was next day, and extremely well-packaged. From start to finish, the best customer delivery I have received. Thank you.
I have dealt with James who has been excellent, I’ve never emailed pictures of old parts and he’s helped me piece together the additional bits I need. Far better than the ‘help’ I got at Halfords.
The customer service is the best I've ever experienced! Whilst processing my order, Ken noticed that I had ordered a roof rack that couldn't take the four bike racks I had also ordered. He suggested an alternative and got everything updated prior to sending out. The speed of delivery was excellent...especially when I then discovered I had ordered the wrong fixings (my own incompetence for entering the wrong model year) for my car and was due to use the roof-racks a couple of days later! The team at Roofracks sorted me out once again and the new fixings arrived on time because of the fantastic customer service. I would highly recommend using this company.
They say you do not know the calibre of a shop/business until something goes wrong. I recently placed an order with roofracks.co.uk but unknowingly missed an item from my order. I contacted the shop via their email address explaining the situation and then quickly received a telephone call from an extremely courteous and helpful person (Ken). Ken thanked me for my website feedback, so he could amend the website to aid future shoppers. Ken then kindly corrected my order at no extra charge. I thought Ken’s attitude and manner was excellent, especially since so many businesses lack the customer service touch. This was an impeccable customer experience, giving me the confidence to shop with them in future too.
Didn't expect that fast delivery. Customer service was very patient and helpful.
After an altercation with a height restriction entry barrier, our old Thule wingbars and footings were in need of quick replacement (holiday v shortly). “Roofracks” had all replacement bits in stock - and they were delivered next day. Utterly brilliant service… Chapeau.
Easy to use website, fast delivery, and very quick reply when I emailed them.
Quick and easy to order what you need and helpful staff meant quick fitting. Source: Google My Business
Excellent website has everything you need, good competitive prices when I was looking at Thule roof bars and cycle carriers. I was let down by Halfords after waiting a week for the roof bars and cycle carriers to be told they couldn’t get one of the parts i then found this company by chance ordered in minutes and delivered within days thank you.
Had a problem with delivery, Took there time out to ring the delivery company and make sure what was going on rather than losing the money or product, deal with in a professional way. Source: Google My Business
Excellent service today, despite the torrential rain. Literally, the heaven opened. The guys waited until it stop slightly and made some space. This enable me to back up the car into the storage unit, beyond closing time and they fitted my rack and box. Already now - to go on holiday with that additional storage space!
Excellent service from Ken and the team. Needed a spare part for my Thule fixing kit ASAP and Snowchains had it delivered the next day! Thank you!
Great service, there was a small delay of a week and Ken phoned to check that I was ok with the delay and that I still wished to proceed with my order. Very impressed and I will be buying from them again in future.
Very helpful - the part exchange service particularly good
Could t be more happier great price great service perfect team and will definitely use again
The only place that I could find that sold the Thule system I needed as a whole package. Other companies didn't even recommend the separate fixing and kits required. Roofracks.co.uk were helpful and the website was easy and clear. The item arrived on time and well packaged. Would recommend and will use again in future.
I've made two purchases recently, totaling around £500, and whilst not 100% perfect (wrong lock No's with first order), the advice given easily outweighs that one little thing! My needs are fairly specific, needing oversize bars to accommodate a Thule hullivator and other kayak systems, there was also a little uncertainty over which fixing pack I needed for my van, A quick email to Ken and I not only got the info required, I got a spec sheets and diagrams to back it up, giving total confidence in what I was ordering. Delivery options are limited and slower than I required, but, following a couple of calls to confirm stock and explain what I wanted to do, I simply selected the "click & Collect" option, I was then able to book my own courier to collect same day, and deliver to me the next, saving me a 2hr round trip! In summary, nobody is perfect, but my experiences on the whole have been very good. I would have no second thoughts if it came to recommending them to others.
Simply excellent customer service. Provided all the help needed to make sure I had all the right parts to install my roof bars.
Very happy with the service we received. Ordered a Thule roof box and go bag set to replace an old top box that was too big for our new car . Delivery was extremely fast and arrived 2 days after ordering. I couldn’t find my confirmation email from them but had not noticed it in spam under Snow chains . James happy to send another copy. But that was my mistake. Would definitely buy again from them
A supplier that goes the extra mile. As I was considering who to purchase my roofbars from online I could see that some suppliers suggested they may be able to match keys if they had the key number in stock. I called two suppliers. The other supplier just offered a full set of locks that I would have to change myself. Roofracks said that the number I had was an old number. I also asked about delivery. I ordered from Roofracks as the delivery was good and the matching key wasn't a major issue. The racks arrived ahead of schedule and I was pleased to see that they had searched around their stock and found a set of fixings with keys that matched my existing equipment. Thank you.
Update: Original review below. Roofracks have now refunded all postage costs and are raising the performance issue with their supplier. Don't think they can do more than this so have revised from 2 stars to 4 stars. Price was ok (5% better than Halfords) however delivery has been terrible. Boxes missing, failed deliveries, multiple deliveries. It's been quite stressful and my genuine advice would be to consider paying a little more and buying what you need from a company that can offer reliable delivery. For info: I paid £750 for a roofrack and bike set up plus £18 for delivery.
John at Snowchains Europroducts provided me such fantastic service! I wanted to upgrade my roofbars and fitting kit for new car and he worked through all of the options and answered countless questions from me quickly and professionally. New bars on on their way!
Excellent experience. Ordered a roof box and bars online and then organised a fitting at the warehouse a few days later. Fitting took 10 minutes and it was done expertly. Excellent customer service! Will recommend to others -- Source: Google My Business
First delivery came within a few days second delivery same I ordered wrong item returned it for a refund money paid back into my account within a couple of days would definitely us this company again
My Thule Ocean 200 arrived quickly and in perfect order. Great company to deal with. Recommend.
5 Star service from these guys. Spoke to them on phone on Monday and goods with me on Weds. This is after Halfords telling me Thule didn't do a box nor bars to fit my vehicle. Buy with confidence -- Source: Facebook
First class experience. Ken answered numerous emails. Then assistance was given when I had product technical difficulties. Team were superb. Very happy, the service was excellent. And as a Thule dealer my locks were changed to same key, great. Do not believe a few poor reviews - this business has great after sales which you can’t put a price on! Thank you team.
Hugely impressed when I got a call out of the blue from Roofracks after I placed my order. They were calling me to let me know what I ordered would have been too large for my car. They helped me change my order to the right size roof box and made all the adjustments to my payment. Many other companies would have taken my money and let me deal with the problem. So glad I decided to shop with roofracks rather than chance it with Amazon.
I very rarely leave feedback but I had such a positive experience and experienced such good customer service I have to leave a good review because it’s so rare to receive such good support.
Great service: knowledge advice, timely delivery and follow up. Second set of roof rack after 5 years and service has been as good as last time.
Twenty two years ago. I walked into a motor accessory shop and bought a roof rack off the shelf Not so easy today. Racks are no longer available And buying roof bars is a minefield with different fitting kits for cars Snowchains Europroducts trading also as roofracks co uk make it much easier. their website was superaltive at quickly guiding me to the CORRECT choice No room for doubt I ordered a kit yesterday and it was delivered at 07:15 hrs today Need roof top accessories or racks for your car ? Look no further
Having travelled about 80 miles to collect my item the staff were extremely welcoming very efficient and helpful. Under COVID-19 rules and regulations they were very mindful of safety.
Outstanding service from ken and his colleagues.. out of hours parts pickup is a fantastic idea for collection. Thoroughly recommend using them. Phil....
Great experience, ordered online after advice from Ken. Turned up this morning at 9am by 930am my new roof rails and box were all fitted. The Team explained how I remove for storage. Highly recommend.
Perfect service. Using the useful car model selector on the website, I placed an order for some Thule aero bars at 13:30, I had fitted them by 11:30 the next day due to them arriving the following morning. All done and dusted in less than 24 hours. Lots of delivery notice emails stopped me having to guess on a day too.
Needed to buy a pair of bike carriers, these guys had a great price, and were local, but with work commitments I was going to be unable to collect prior to the weekend. I rang them, and found out they have an excellent after hour collection service. The communication was great. Made life very easy, and I'll definitely use them in future.
Excellent service from Ken at roofracks.co.uk. Unfortunately things don’t always go to plan and one item I received was damaged. Ken was easy to contact, communicated well and went out of his way to send me a replacement. Very pleased with my roof bars and the service I received. Will be using Ken at roof racks again for my next purchases!!!!
NASA should employ or contract these guys. Their delivery service is on par with light speed. I reckon they could have got the Perseverance to Mars in about a day when taking into account the delivery time of my roof bars! I ordered last night, and they were here first thing in the morning, even Amazon Prime can't compete with that! Outstanding.
After finding the parts I wanted online, it just so happened that roofracks.co.uk was just down the road from me. I didnt know this at the time. The next day Ken from roofracks saw I was local and called me and offered for me to come down and they would fit everything for me. I pulled up and they lept out of the office and fitted the parts within 20 minutes. Ordered at 8pm, fitted the next day! Excellent service, will come again.
Ken at roof racks was amazing. He found my impossible parts in a distant warehouse, shipped it across the world to Canada and it arrived in record time! All in good order.
Great service, easy to transact with and a really impressive delivery from their Tuffnells driver walking the rack and all accessories 300metres down our icy track to deliver!
I was really impressed with the service and the advice received.
Once the parts were identified (which was easily done on the site) they were despatched quickly and well packaged.
You won't find a better service anywhere else. -- Source: Trustpilot 5 Star review
Absolutely excellent service, very very helpful in making sure I had the right bits for my grey import car. I will definitely use them next time I need a roof-rack. -- Source: Trustpilot 5 Star review
I'm really pleased with my purchase and the service received. Great value on the genuine Thule lock barrels, keys and spare parts which now means just one key for all my cycle carriers and racks with one broken wheel holder replaced too. All arrived in within one working day. -- Source: Trustpilot 5 Star review
Very efficient and friendly service. I am happy to find a good spare parts source for my Thule equipment. Wish the shopment cost for international courier would be more reasonable.
Was a pleasure ordering online from Roofracks, UK. -- Source: Trustpilot 5 Star review
Bought these online. Asked lots of questions and received timely and processional advice from Ken. Bars arrived the dayafter I ordered them and are now on my 2020 Defender. The bars are very easy to fit btw, so don't waste your time paying Halfords to do that. -- Source: Trustpilot 5 Star review
I wrote to thank Snowchains / Roofracks.co.uk for giving me such an excellent service. I ordered from them on Monday and it was delivered on Tuesday. I cannot thank them enouhg as I had been waiting for over a week to source a replacement Thule arm from another supplier. Their prices are competitive too. -- Source: Trustpilot 5 Star review
Fantastic service from communication to delivery of items.
Turn around was within 24 hours.
Very happy to deal with again! -- Source: Trustpilot 5 Star review
Purchased a rack for my UX recently, but had an issue with one of the bars being the incorrect length (despite the manufacturer saying otherwise). Roofracks got in touch with the manufacturer to have them investigate, turned out their information had been wrong and they arranged for the correct part to be dispatched. Took a few weeks to resolve from start to finish, but happy with the service! -- Source: Trustpilot 5 Star review
Roofracks have an excellent system where you can collect your items after hours should you be unable to do so while they are open. While I was stuck in very heavy traffic on Friday due to an accident, they called asking me if I wanted to collect my bike rack after closing time. I was very pleased and relieved they have a system where they hold purchased items in a secure place for collection after hours. This avoided a wasted journey for me. Roofracks are very considerate people as they know that items like my bike rack are much needed for the weekend. 10 out of 10 to Roofracks / Snowchains especially for customer service. Phil, London 19/09/20 -- Source: Trustpilot 5 Star review
I've always purchased my Thule roof bars and replacement foot packs etc from these guys when changing cars. They are reasonably priced, very helpful and I trust them. I had a recent issue with a new Thule foot which wouldn't tighten correctly but it was quickly replaced without any fuss. -- Source: Trustpilot 5 Star review
Unbelievable service from this business. Received fantastic advice over the phone then the package was delivered the next working day. Excellent service would highly recommend! -- Source: Google 5 Star review
I purchased Thule Roofbars and Feet from Roofracks.co.uk, they arrived promptly within a few days. On using the bars for the first time to carry bike racks / bikes on holidays one of the feet developed a problem when it became very hard to tighten it. On returning from holidays I contacted Roofracks.co.uk and they dealt with the problem very efficiently, sending me a replacement foot within three days - Excellent Service ! -- Source: Trustpilot 5 Star review
I ordered a Thule VeloCompact from Rooracks UK on a Friday. I expected delivery the following Tuesday but it arrived on Saturday (next day, fantastic). I had an issue with the lock (turned out to just be very very stiff). They contacted Thule and their area manager happened to be in my area and I had a home visit!! All sorted thanks guys. I wouldn't go anywhere else for your products. Brilliant service. -- Source: Trustpilot 5 Star review
Due to an accident I recently needed to order a spare part for my Thule Velospace XT bike rack. It was never going to be roofracks.co.uk biggest order of the day but they couldn't do enough to help me. They quickly sourced the part and within a few days I was all sorted. Absolutely brilliant, I can't recommend enough. -- Source: Trustpilot 5 Star review
Excellent personal service from all the members of the sales team. We had a problem with our order that was sorted out efficiently and quickly and the sales team went out of their way to make sure that we had the right bike racks in time for our holiday. I would highly recommend Roofracks.co.uk and will certainly use them again. -- Source: Trustpilot 5 Star review
I wanted to order a range of Thule products, from roof-bars, to roof box, through to various sports carriers (and accessories), It was a fairly sizeable order in the end, but I had shopped around and Roofracks were very competitive, but - most important to me - their service included matching all the locks. (Other suppliers expect you to buy replacements or at best swap them.) I liased via email with John throughout the enquiry and delivery phases, and he - and the products - proved to be brilliant. Thank you! -- Source: Trustpilot 5 Star review
I was able to get in contact from the US and get some spare parts for my roof box that weren't sold here. They were excellent help and very respectful. Would recommend them to anyone! -- Source: Trustpilot 5 Star review
Fantastic customer service and great products! I was let down by someone else and needed a roofbox quickly! When I rung them and explained they did everything they could to get me the roofbox delivered in time - and luckily all went according to plan and we had the roof box for the holiday! Bars and box are great as well! -- Source: Trustpilot 5 Star review
I ordered a Thule roof rack and two bike carriers from Roofracks.co.uk on a Sunday for a trip we were going on 5 days later. I was slightly worried that they would not arrive, but someone from the company rang me to check i had ordered all the parts i needed and informed me they were being depatched. My items arrived on the Wednesday in perfect condition. I would highly reccomend this company to anyone looking at roof bar systems. I found the website really easy to navigate and knowing absolutely nothing about roofracks managed to find all the information i needed from them. -- Source: Google 5 Star review
Buying a set of Thule roof bars and a roof box from this firm is a reminder of what great customer service should look like. Prices were reasonable and the online shopping experience good. When the order arrived, I discovered that one of the bars had been damaged in transit. I called Roofracks and was asked to send pictures of the damage to the bar and of the code on the packaging. They arranged to send over a replacement bar and to collect the damaged item at the same time, which happened next day. They were courteous throughout and did everything possible to resolve the problem swiftly. I would strongly recommend them. -- Source: Trustpilot 5 Star review
Having already purchased my roof bars & foot pack from another supplier - I just needed the fitting kit which seemed to be in short supply from Thule and having tried several suppliers who were not so keen to help, I contact RoofRacks who were so helpful, I returned the roof bars & foot pack previously purchased and ordered everything from RoofRacks UK - thanks guys excellent service. -- Source: Trustpilot 5 Star review
We bought a Thule Roof Rack and Box from the guys, the product was great but we had an issue with one of the locks for the roof rack feet. I call them and spoke to a guy who was very polite and very good at resolving the issues. They offered advice which didn't work to get the lock out and so they sent us a lock barrel and master key the day after which worked perfectly. Great company and excellent support from the team, thanks so much! Will certainly shop here again!! -- Source: Trustpilot 5 Star review
Fantastic customer service and communication from roofracks.co.uk.
My part arrived really quickly and is, as advertise, a geniune Thule product.
High recommendable. -- Source: Trustpilot 5 Star review
Absolutely fantastic service and super fast delivery of my roof rack and box. Highly recommend. -- Source: Trustpilot 5 Star review
Constant feedback via email, competetive prices, high quality products and timely shipment. One happy customer here. -- Source: Trustpilot 5 Star review
Fantastic customer service, very accommodating. -- Source: Trustpilot 5 Star review
I chose roofracks because their prices were the cheapest out of 5 or so vendors online, so was pleasantly surprised when their service was also excellent. Ken went out of his way to help me, including calling me to query a mistaken order that I had made online. He also made sure my parts were dispatched quickly. Highly recommended, will definitely use again. -- Source: Trustpilot 5 Star review
Amazin, brilliant service. I couldn't identify what I needed. After a quick call with Andrew he was great. Sorted me out and a few days later all the kit arrived. Now all installed and they look amazing. Brilliant. -- Source: Trustpilot 5 Star review
Great service. Called them, ordered online, picked the tow bar bike rack up all within an hour. Even with social distancing it was a painless purchase. Thanks :) -- Source: Trustpilot 5 Star review
I could not identify the model via their comprehensive and excellent listing. Having mail correspondence with Keith he suggested I photograph the model and they would endeavour to identify the model and needed part. The next day I received a link to my model and the identified part. I ordered and received the part during these restricted times and the next day it was delivered. Service and effeciency does not come much higher than this. Thank you. -- Source: Trustpilot 5 Star review
I 1st bought Thule roofbars, bike racks and a roof box from this company in 2003 - I was amazed that they actually found the measurements of my new car and laid everything out in their warehouse to make sure it all fitted.
This year I changed my car so needed new feet for my bars. Ken was just as kind and helpful as the previous time, and the price is still very competitive - I think that this service is wonderful, but to still be wonderful after so many companies have come and gone is outstanding. -- Source: Trustpilot 5 Star review
It is great to know that in the age of trying to sort things out yourself through the minefield of internet websites, there is a company that actually goes the extra mile to help personally. Ken even put together the bars and new foot pads in his workroom to make sure they would fit on our car before we bought them. Excellent service. -- Source: Trustpilot 5 Star review
Excellent, knowledgeable and impartial advice on roof bars, cycle carrier and roof box.
Will come back again- recommended. -- Source: Trustpilot 5 Star review
emailed roofracks.co.uk with some queries for roof rack options. Ken promptly came back with options. ordered kit for Mondeo and arrived at specified date - all fitted no issues. Great company and service - Thank you Ken. -- Source: Trustpilot 5 Star review
I placed an order for roof bars at lunchtime and opted for free standard delivery. They arrived, very well packaged, at 10 o’clock the following morning. So that's delivered in less than 24 hrs at no extra cost.
The big selling point for me was locks to match my existing Thule gear. Another company I tried advised me that they couldn't do that, but roofracks.co.uk did it at no extra charge.
I bought bike carriers from them several years ago ... I'm glad I went back.
A first-rate purchasing experience. -- Source: Trustpilot 5 Star review
I received a Thule bike rack, from a different supplier, which arrived without keys. It was the new type that does not have the numbers on the lock barrels.
This seemed to be an insurmountable problem until I spoke to roofracks.co.uk in less than 24 hours they had not only given me the correct advice they had also delivered the parts necessary to resolve the problem. This company is a joy to deal with. I thoroughly recommend them. -- Source: Trustpilot 5 Star review
My order as detailed below arrived safely today and I am just writing to say thank you for your excellent customer service which has been exemplary since I first rang you for advice through to delivery of the required parts.
I shall be recommending you to anyone who needs the products you sell. -- source: email
I was after a tow ball carrier for my car and was told by Halfords and another online seller that probably nothing that would handle a couple of e-bikes would fit right. Lucky I tried roofracks.co.ukand gave them a call. They could not have been more helpful. John asked for photos of the tow ball and some measurements, and he took the trouble to figure out that there were a couple of Thule models that should fit fine. The best part is that this is one of the few places i could find near the So. Coast that had physical premised, stock of carriers, and the goodwill to try something on my car before I bought it. Brilliant help, sorted me with the right bit of kit at a fair price. Very happy and i highly recommend dealing with John and Ken at roofracks.co.uk. Thanks guys! -- Source: Trustpilot 5 Star review
Really prompt and helpful advice from Ken was spot on and helped save me £££ -- Source: Trustpilot 5 Star review
I have just ordered snowchains, but due to me living in the highlands Scotland the courier was wanting a exssesive surcharge, John advised I could get them collected and kindly explained how, I required the dimensions of the package in order to do this Ken measured and weighed them and sent details by email within minutes. Thanks Ken and John for making life easy for a silver surfer. Less than half the price of the surcharge -- Source: Trustpilot 5 Star review
Super pleased to be able to ask advise and get a response immediately,hard to come by these days, also very knowledgeable and efficient, sorted my problem straight away, regarding roof rack for short roof. Happily made the purchase via roof racks.co.uk and received it good time very well packaged. Thank you, Ken, for the short roof solution. Regards Stephen -- Source: Trustpilot 5 Star review
I bought a Thule bike rack from these guys almost two years ago. The initial transaction was all very straight forward, and the delivery was all super simple. All great stuff, but pretty much what a I would expect to be honest.
Move forward to now and I’ve unfortunately had an issue with the bike rack which has meant I needed to make a Thule warranty claim. Throughout the process they’ve been absolutely excellent, acting as intermediaries between myself and Thule, arranging collection, warranty repair and return of the bike rack, and giving me a dedicated, named person I could deal with throughout the claim.
What could have been a real pain in the backside was made as simple and stress free as possible. You often wonder if buying online means sacrificing customer service, but if my experience is anything to go by these guys and gals are the full package, great value and excellent customer service.
I wouldn’t hesitate to buy from them again -- Source: Trustpilot 5 Star review
Phoned up to get some info and got through straight away to a helpful, cheery guy.
Item arrived next day as promised, well packaged and with the lock barrels changed as requested -- Source: Trustpilot 5 Star review
I recently purchased Thule roof bars for a Range Rover Evoque and I have four comments of praise:
1. Excellent website, I was able to search and find the exact parts I needed within seconds. Furthermore there were downloadable fitting instructions plus a You Tube video showing assembly.
2. Very competitive price, I had been looking at the same product on the Halfords website, which was very confusing. Even with my car club 10% discount, Halfords price was still far more expensive, no assembly help other than they would fit the roof bars for me but at a cost of £15.
3. I ordered the roof bars on Wednesday morning and they arrived here in Aberdeenshire the following morning, which is quite amazing!
4. Despite being extremely well packed and many layers of bubble wrap, there was some minor damage to one of the roof bars. I reported the damage immediately by email and within minutes received a phone call from Ken at Roofracks.co.uk and the matter was resolved immediately. Great first class service, if that had been Amazon I would have spent the entire day searching their FAQ’s and communicating with robots!
I would definitely recommend this company and will spread the word on my car club forums -- Source: Trustpilot 5 Star review
Fast response to query about a product purchased and efficient and friendly response. Quickly replaced the part I needed and refunded my account for the initial purchase. Excellent customer services -- Source: Trustpilot 5 Star review
Just ordered a roof rack for my jeep they arrived two days later which was brilliant. On unwrapping them I found one of the boxes damaged this is where your heart sinks and the damage went through to one of the roof bars inside. I called straight away and was asked to send some photos of the damage which I did within half an hour a gentleman called to arrange for a replacement bar to be delivered at my convenience. Brilliant service it’s when things go wrong you find out how good a company is -- Source: Trustpilot 5 Star review
What a fantastic company - I had no clue what to buy for my boss's car but I called Roofracks and they talked me through the entire process even sending me pictures of similar cars so I could see the size of the box in relation to the car. I cannot rate them highly enough - they made my day 100 times easier. Thank you -- Source: Trustpilot 5 Star review
Ordered on Monday and received today Wednesday. Only issue I had was not receiving an automated email on order and the delivery company not delivering to my home even although someone was in all day and leaving in a neighbours shed without notifying anyone? Excellent service - Thule kit excellent ???? -- Source: Trustpilot 5 Star review
Ordered Thule replacement parts, shipping to Canada, that were no longer available anywhere in North America. Order arrived quickly with all the appropriate documentation to clear customs easily and was well packaged. Great customer service in calculating the shipping cost. Well done! -- Source: Trustpilot 5 Star review
I needed a new kit to fit a Thule bike carrier and website was easy to navigate and showed parts in stock. They arrived as promised including delivery tracking.
I then had a query regarding fitment and received a very prompt reply.
Highly Recommended -- Source: Trustpilot 5 Star review
Excellent service from the guys here! Wasn’t too sure which item to buy, so gave them a call and sorted it pronto! I emailed them a photo and they emailed back straight away, then I ordered my part, easy! Great service! -- Source: Trustpilot 5 Star review
spoke to a salesperson about a thule spare part. the guy seemed impatient and had an incredibly unhelpful manner over the phone. they quoted me a price and found the same part delivered for much less from exeter roof racks -- Source: Trustpilot 1 Star review
I've had a very good experience with Roofracks. They provided helpful information before making my purchase and quickly sorted out an issue (not of their making) afterwards. The goods arrived when promised and very well packed. I guess not least, their price was better than that from the large general suppliers I looked at. As the 5* says, 'no reservations -- Source: Trustpilot 5 Star review
Great to deal with. Delivered very quickly and when I had a query about a part they were fantastic. The sales person got the instructions out and talked me through it which fixed my error. 100% satisfied -- Source: Trustpilot 5 Star review
As a returning customer I have come to expect nothing but exceptional customer service from roofracks.co.uk and would highly recommend to anyone in the market for roof racks or bike carriers. I’ll no doubt be in touch again when I next change my car -- Source: Trustpilot 5 Star review
Very helpful company that can really deliver the goods. After seeking advice the parts needed arrived on time as promised. Very easy to deal with. I would recommend them for anything involving Roof Racks. Thanks again guys -- Source: Trustpilot 5 Star review
Bought a complete roof rack package and everything arrived promptly. There was a part missing when I unpacked it, but the guys at Roofracks sorted it out promptly for me. Excellent service -- Source: Trustpilot 5 Star review
Great to deal with and excellent communications. I would defiantly use this company again -- Source: Trustpilot 5 Star review
All companies should be like this. Excellent service and pleasure to deal with. Very friendly, helpful and knowledgeable staff. Great service and fast delivery. John also got me sorted out after we ordered the wrong kit online. Thank you! If they sell it, this is where I will get it -- Source: Trustpilot 5 Star review
Excellent service! Very quick handling and delivery the very next day and very helpful with an additional order over the phone shortly after. Thank you very much!! -- Source: Trustpilot 5 Star review
Excellent product delivered quickly and very well packaged. Friendly and helpful staff. Highly recommended -- Source: Trustpilot 5 Star review
I accidentally ordered the wrong roofbars and Roofracks.co.uk were excellent. They called me personally, gave advice on how to send the wrong ones back, refunded the cost and sent new ones. It's great when it's so easy to reach a "real" person behind a web order. I would thoroughly recommend them -- Source: Trustpilot 5 Star review
I had cause to ask for a replacement part on a Thule bar and Luke was fantastic in not only responding super-quick to my initial query, but also getting the problem sorted to my complete satisfaction, all done without any hassle or need for me to chase up...great work, Thanks Luke -- Source: Trustpilot 5 Star review
bought Thule roof bars and 2 x cycle carriers good price for set. the delivery was exactly as promised. there was a minor issue with one of parts not suppliers fault but the aftersales (Luke) dealt with this very promptly and made sure all was ok i would rate my experience with this company as one of the best services i have had from an internet provider. polite staff good service the important issues covered and they sell a reputable product as well -- Source: Trustpilot 5 Star review
2 days before departing I broke a strut on my Thule roofbox, Roofracks responded very quickly to my email advising of the part number, I ordered it and it arrived the very next day and in time for me to fix it before departure..... Excellent service! -- Source: Trustpilot 5 Star review
Just ordered two sets of snow chains from Roofracks / Snowchains in the UK. Very easily navigable, user friendly website with excellent Q&A section and instructions of which chains to buy for my car along with easily followed fitting instructions.
I asked a question via their website and received a very prompt reply straightaway from Luke in their customers services department.
I originally had asked my car manufacturer to supply snow chains, which they would have gladly done, but they wanted to charge a small fortune to change the size of my car wheels from 21inch to 20inch & fit winter tyres so they could fit their chains!! I checked out snow chains for the make of my car on the internet & found Roofracks / Snowchains straightaway. Found the options for my car and wheel size and ordered.
Excellent service!! -- Source: Trustpilot 5 Star review
I am sorry I have no reason to order many more products from this company. The customer service is so fast, efficient and so very friendly. Irrespective of whether the order is large or small, the service is impeccable -- Source: Trustpilot 5 Star review
I have used this Company on several occasions and in every instance the service has been excellent. Extremely helpful advice is freely given and delivery has always been within 24 hours. I would have no hesitation in recommending this Company if you are seeking to purchase any roof rack materials. JH Scotland -- Source: Trustpilot 5 Star review
Bought this item online on Sunday, had an order acknowledgement on Monday and it arrived on Tuesday. Luke was very helpful and answered my questions very quickly -- Source: Trustpilot 5 Star review
Great service; I was in no hurry for delivery & have had no problems whatsoever with Thule kit over two recent orders. Luke offered really helpful advice regarding the most suitable carrier for our Kayak. Will definitely use Roofracks.co.uk again! -- Source: Trustpilot 5 Star review
Used them on two occasions. First time no issue but used standard delivery. Second time ordered and used next day delivery, cost £15 which didnt seem unreasonable, otherwise would have been free given order, but keen to spend time cycling with family at weekend. Ordered thursday morning so expected delivery before weekend (live in central scotland, just off motorway). Waited in for three days. Order arrived in Perth on Sunday. Finally arrived on the monday. So wasted a precious weekend with the kids.
Contacted them to complain and point out inadequate delivery service, with poor response, hardly even apologised and no offer of refund. I definitely wont be using them again and I view the 'next day delivery service' as deliberately misleading -- Source: Trustpilot 3 Star review
Impossible company to deal with. Emailed and phoned a number of times to get information on availability and delivery dates for products. Kept being told that I have to order on line and they had no control over delivery.
Obviously, I knew I had to order online but I did not want to order if the items would not arrive. Really surprised at the response when I had taken the time to contact them numerous times. It did not help that they were very condescending in their manner.
Happily order for from a competitor who could not have been more helpful -- Source: Trustpilot 1 Star review
Absolutely fantastic service. Not the cheapest online but in light of a bad experience with another online company, I decided to go with roofracks.co.uk due to their customer reviews. Timely delivery with a reputable courier company and excellent friendly customer services means I will be purchasing from these guys again. I ordered a Thule touring sport roof box which was delivered in excellent condition and with all the necessary paperwork and accessories. 5 stars!! -- Source: Trustpilot 5 Star review
Great service from start to finish!
I had a query during the order process, but one quick call sorted that out. Delivery details were as arranged, and customer service emails were quick and courteous. Can't really ask for much more. Would definitely use again.
Glasgow -- Source: Trustpilot 5 Star review
Outstanding service and really fast delivery. First class product listings making it really easy to chose my roof rack. Many thanks, J White -- Source: Trustpilot 5 Star review
Let's be clear here - this review is for roofracks.co.uk. There are a lot of companies with similar names out there, which may explain the broad range of feedback. My experience with the above was fantastic. Great product, competitive price and delivered the next day. Couldn't have asked for more ! -- Source: Trustpilot 5 Star review
I completely messed up my order - ordered the wrong thing (Thule fitting kit); opened the box before I realised; returned it to these guys with some of the parts missing. And I have to say they were brilliant - they were understanding, proactive and responsive, and made sure I ended up with the right thing in the end -- Source: Trustpilot 5 Star review
Chris Moore said it all. This is a great company. My Thule Euro classic 926 G6 (with fourth extension) arrived promptly and was well packaged. A little too well packaged dare I say! All online. No problems. Next day arrival. The Euro Classic is a huge produce and I can only imagine that the logistics of shifting this must have been pretty complex. Well done! -- Source: Trustpilot 5 Star review
This is one of the most efficient companies I have ever dealt with. I have a rather odd-ball vehicle and they handled my enquiry for roof bars in a very professional manner. Pleasure to do business with and my Thule rack kit arrived the very next day. If you need a roof rack/bars for you car, look no further.
This Company is part of or owned by Snowchains.co.uk.
I recently ordered roof bars and a roof box from these, which came well packaged and was delivered the next day (not saying I did pay for the next day delivery @ £14.95) which I think is reasonable for a large roof box, even so £5.95 for a 2-3 day delivery is pretty good. They also matched the keys of the locks on the bars, to the one for the box at no extra cost.
Over all a very pleasant experience.
Jase - Source: Trustpilot 5 Star review
Hi, I bought the Thule Xpress 970 2 bike carrier from you a few weeks ago and it lives up to all your claims......extremely easy to fit, took longer to unwrap, it was on the car inside 5 minutes, very secure and sturdy...also your sales team gave quick delivery, free postage ( unlike Amazon ) I am very pleased with the product. Thank you
I would like to thank you for the Thule Wing Bar Edge set and 2 x 561 cycle carriers I recently bought from you. I ordered on Wednesday and they arrived the next day and I have fitted them successfully today.
They look very good on the car and the quality seems even better than I expected. As well as the fast delivery, I particularly appreciated the good packing of the parcel and your free supply of the one-key system. I would certainly recommend your company to anyone.
Thanks team, this is the fourth item we have purchased from you & as ever excellent product knowledge, helpful service & advice, followed by rapid delivery (46 hrs), of a Thule pacific 780 roof box with keys matched to all our other Thule kit - most excellent!
Certainly be using you again & have widely recommend your company. Thanks
Purchased yesterday afternoon, arrived this morning. Great service, great company. Purchased a number of Thule products from this company and always be very impressed with the service.
Thanks also to the staff for their advice on the calls.
Hi, I would like to take this opportunity to thank you for your excellent service.
I placed my online order for a Thule Foot Pack 757 and Slide Bars 891 at 8pm Wed and although I had only paid for the standard delivery, they were delivered a mere 42.5 hours later.
The items are extremely sturdy and feel like they are built to last. After a little head scratching trying to decipher the instructions and spending a bit of time setting them up precisely for the initial fit, they are a doddle to fit and remove from my Subaru Forester.
These are quality Roof Bars and very much worth paying the extra cost, rather than opting for much cheaper but very much inferior makes.
Because of the superior quality of Thule products, I will definitely be purchasing a set of 4 Thule 591 ProRide Cycle carriers for next summer.
Brilliant fast service. Ordered yesterday, delivered today ! Will be using your company again.
Just to say thanks for a very impressive service- ordered the ski rack at 11.30am on Monday 23rd, arrived 10.00am Christmas Eve less than 12 hours from order and that was in spite of the chaos caused by the storms!
Ordered yesterday 4.11.13, arrived today 5.11.13. Quite superb service. Thank so much for your efficiency. Recommendation - it goes without saying!!
You may remember me from a few weeks ago. i was desperate for a screw for my Thule foot pack for my Previa. What you sent me fitted perfectly and as a result we had a trouble free and worry free holiday.
I just wanted to thank you so very much for the trouble you went to help me out.
True customer service!
What excellent service. I placed my order for slide bar end caps and replacement lock barrels at 3pm on Friday. They've just dropped through the letter box at 10am on Saturday. Feel free to add this to your deserved list of glowing feedback Regards
Many thanks for such a speedy delivery, the roof rack bars and mounting kit
arrived at 8am this Friday morning. (I wasn't expecting them until next week)
Such excellent service.
Hi just a quick email to congratulate you on an outstanding service.
I ordered a Thule Pacific 200 roof box at 4.00 pm on 20/8/13, goods received 12.30 pm 21/8/13.
O/n. 4128. Really impressed with the service and look forward to doing business with you again.
Just like to say Thank You for the speedy delivery of my new Thule Pacific 500 Roof Box.
Ordered it 20th and delivered on 21st, then fitted in 10 minutes.
First Class Service Kind Regards
Wow fantastic service thanks for the 24 hour delivery. Excellent service as always!
Hi, Just wanted to let you know,
What a great service ordered spare bars yesterday afternoon and was delivered today in the morning, amazing!!! will be recommending to others, again thanks, nice one guys
Order came today thank you good communication on delay great product
And a nice free bag well done
I am confirming receipt of the spare parts that you kindly sent to Spain. Everything has arrived in good condition.
Thank you for everything.
The order received in good shape and all set.
I would like to say thank you for your help and swift reply. It's been a pleasure to deal with you and roofracks.co.uk and I've no doubt to recommend to my friends.
I just thought I would let you know that the replacement pump strap arrived today
Thanks for sorting that out for me. Much appreciated.
I ordered a HangOn 972 on 31st July, it arrived on 1st August around mid-day, very impressed. Not only that it fits well but have yet to use it in earnest, thank you, super service,
Thanks for dispatching my order so quickly; ordered Wed 15:44, delivered
before 10 the next day (I'd paid for next day but you can never be sure!).
To whom it may concern,
Just wanted to drop you an email to express my delight with my order and the efficiency of your service. I was astonished to receive my order within 24 hours! I have already recommended your company to a friend.
Just a quick note to say thank you very much to Harry for his help & patience on the phone this morning + confirm all details are correct in your email sent 09:35.
I can certainly understand why you receive such fantastic comments - I'm delighted myself after 1 call + an email. All the best,
Just wanted to say thank you for the swift delivery of my Karrite Odyssey 360. Very good price and delivery cost and the delivery time was exceptional.
Thanks, arrived today, great service thank you
Thank you for this, it arrived within a matter of days. Very impressed with the service from both of you (Thule and Roofracks.co.uk).
Sorry I jumped the gun..... they arrived 5 minutes later and we have installed them and everything is fine. Thanks so much for assisting us to obtain these. We are so grateful and think you guys did a wonderful job. Regards
Also just to say thanks for an excellent service from you and 'roofracks.co.uk'. My order was very last minute and contained items that were special order but you still managed to get it to me in two days with matched keys to our Thule bike rack. Will have no hesitation in using you again for any future purchases!
To customer services dept,
Most customer services departments receive emails when things have gone wrong.
So this email is to say that the service i received from yourselves has been fantastic!
Thank you very much for the super quick delivery, all the locks of the two bike racks were changed as promised so work with myroof box key, and the item was packaged perfectly.
So please pass my thanks on to the various departments that process, pack, change locks and ship. I will definitely shop with you again and recommend you to my friends.
Hi, just to say many thanks for your very prompt service placed order on Sunday and every thing arrived today(tues).Am very pleased with the racks and the price was excellent. Regards
Dropping a line to thank you for speedy delivery of myroof racks & thule roof box, found time to fit it at weekend - ready to go! appreciated & will recommend ! Slainte...
Thank you very much for your kind words. It is always nice to receive such positive feedback. Our company policy is to do our best to provide our customers with a pleasant and simple shopping experience and without doubt pleasant comments like yours make it all worthwhile.
Just want to say thanks very much for such a fast and efficient service.
I ordered the cycle carriers yesterday morning and they have just arrived, and very well packed.
Thanks very much,
Hi, I just wanted to say thanks for what can only be described as a fantastic service, the delivery I signed up to was between 3-5 working days and the equipment arrived the day after I orderd it, and I orderd really late in the afternoon evening, fantastic job, many thanks
Just a note to thank you for the prompt service. We ordered our roof box and Thule accessories on Sunday evening using standard delivery and we received it before noon on the Tuesday. Very impressed. Thanks again.
After a last minute holiday booking we needed a roof box quickly.
After a quick search on your website I settled on the Thule Motion 900.
Ordered online and opted to collect.
Arrived about lunchtime and was greeted by a very polite chap 15 minutes later the box was Fitted.
The box and rails are fantastic and the service was outstanding
Fantastic service fantastic products thanks.
Hi Gents Just to say a huge thanks for shipping this out to me on Thursday, it arrived on Friday and has now been assembled. For your info, I had mailed 3 others and non of them even responded. Credit to you for phoning me and delivering as we discussed. Many thanks again. Kind Regards
Superb! Many Thanks Andrew...I can breathe a complete sigh of relief.......
Image of mighty Beast attached sir.....Oh and a strange quirk of luck...My MD needed roof bars for his VW Caddy...so problem of P/X solved me thinks!
Until the next time.......I will now review my additional accessories requirements ....
Good morning, I ordered a pair of used roof rack bars yesterday online at about 3:00pm. I had a knock at the door at 8:45am this morning and there they were. Exceptional service and delivery times which you are to be congratulated on. Thank you very much for the excellent service you have offered. Yours sincerely
Hi, You guys saved my Bacon with these bars. I hope the photo will be of use for future reference. Many thanks once again.
That is what I call good service! The keys arrived today, and they fit. Many thanks indeed
WOW! Great service chaps barely had time to put the phone down before the keys arrived, cheers
Many thanks for a fantastic service. All parts in stock sensible price and with me next day, what make it even more impressive is I'm in north of Scotland which for some reason usually adds at least a day to deliveries.
I purchased a roof rack from your good-selves for my Ford Galaxy, I have to say the quality, built, and accessibility is first class, no wind noise either when driving at high speeds, wonderful!!! Great service well pleased customer, in the words of Arnie, "I'll be back"
I have sent your details to "Which" magazine, as a recommended trader.
Just like to say thank you to the whole team for such a rapid turn around on my order.
Website was very easy to navigate the instruction videos and data sheets are very useful. Please feed that back to your web developer as it was uncluttered and great to navigate.
I even phoned just to double check I had ordered the correct parts for my vehicle and one of your team checked for me there and then.
My items arrived prompt next day before noon and I installed it that evening with no hassle, instructions were clear and concise.
Thanks for such a smooth and pleasant service experience.
Many thanks for safe delivery of order. Excellent secure wrapping ensured all was well. Cycle rack just what I expected from Thule quality and ease of use. Thank you for your excellent service.
Dear Roofracks Team,
Got to say absolutely impressed with the service received today, very professional, polite and friendly team. If only all companies were like this.
Just a quick note to confirm delivery of the order from yesterday.
Thanks for all your help and advice, and such a speedy service.
Can't wait to get out there with the bikes.
Thank you for your prompt delivery the service and the product were excellent i will definitely use you again in the future and i will certainly recommend your company to others
Just to say thank you for the brilliant service I received on my recent order for new roof bars and roof box. For such a consignment to be ordered pm one day and to arrive early am the next day is surely worth praise indeed. I could not be more satisfied with the whole transaction.
Thanks a million.
Would just like to record my thanks for the patience and service that you provided this morning, I didn't come with the intention of buying the larger box but am glad that I did and appreciated your time and effort in showing me the options and the free fitting.
As you know we had a problem with noise initially but once the rubbers had been fitted to the groves in the bottom of the bars, that went away completely, driving back to Canvey I must say the my fuel computer showed no difference to what it normally does, I admit to being nervous that it would.
All in all thank you for your service and what appears to be very competitive prices, I shall recommend you to others
The best web purchase I've experienced in a long time! My new Wing Bars for my VW Caravelle are not only practical, they look amazing too and really give it a stylish look!
I have an old roof box and forgot about the 50mm U brackets which were too small for the new wing bars. In a panic (cos I go on holiday in two days) I rushed down to a well known bike/car accessory shop, where they badly advised using there larger U brackets and drill more holes in the roof box! (As they never had the right T-Bar brackets!) YIKES!! U brackets around a profiled Wing Bar??!.. So I phoned you guys, explained my problem, within 30 sec you'd given me the right product code for a T-bar adapter bracket Kit! Ordered it at 3pm, it came the next morning!.. WOW! :0) .. All I have to do now is drive the 8 miles back to town, pay £1.80 parking and get my refund from that famous high street shop!!
Excellent website All goods received and well packaged thanks for good service.
All received this, morning. Excellent service as always.
Parcel arrived this am. Repairs successfully completed! Roof Bars fitted.
Only problem was one of the locks did not retract two of its tumblers with either of the keys supplied, however, sorted with the help of a little grinding!
Excellent service, beats the spots of the box shifters, keep up the good work. Well satisfied.
Just a note to say that I recently ordered a Thule roof rack from your company and that I would like to compliment you on clarity and ease of use of your website and the efficiency of your order handling and delivery. The product arrived within a couple of days, well packed and complete.
Hi Andrew, thank you for my Thule tow bar cycle carrier. Received it Friday.
I am over the moon with this rack, it is so easy to put on and easy to put my two bikes on. The fixings are great. As said when ordering,I wasn't sure if I would need an extra clamp, but all is well, fitted just right.
Thanks again for your prompt delivery.
Thank you. Just would like to say the gentleman I just spoke to was extremely knowledgeable and helpful. Thanks again
Thank you very much for sending my order through very quickly (ordered Sunday arrived Tuesday) You were hugely cheaper than Halfords, I will be recommending you to my friends!
Quick e-mail to say thank you all very much.
Great pre-sales service, followed by a smooth ordering process, finished off with painless delivery of my order which arrived 10 minutes ago. Well packaged, and 100% complete.
I just received my order of Thule 757 Rapid Mount feet. I only placed this order 3 days ago on Sunday 19 May: what a fantastic service. You have also been able to provide the correct key number to match my Thule roof box, which I also purchased from you a couple of years ago, again with fantastically quick service. Both were purchased at the most competitive price around. I would like to thank you on an amazing service which is great value for money and will certainly recommend you to anyone who wishes to purchase roof rack systems for their vehicles. Please feel free to use this testimonial on the customer comments section of the roof racks web site. With very best wishes,
I ordered a couple of straps from you I thought they were expensive, but necessary, so I bought them...
I have to say that I am completely satisfied with the item and with the service I have received. If I need anything else in the future you will be my first port of call.
The reason I bought from you was that your website shows exploded parts so I could see and choose the part I needed quickly and easily. Well done and thank you.
Just a quick line to thank you for your very efficient service in sourcing and providing me with a spare part for my Thule roof bars recently.
Faced with needing just one small plastic component that had been lost, the order was placed around midday, and arrived by 09:00 the following morning.
Very many thanks indeed, I would recommend you in the future.
Thanks for a great service 3rd time F.M.S.LTD have got our racks for our vans.
Please accept my sincere thanks for your kind offer.
This reinforces the impression I had when using your on line website and placing an order that I was dealing with a reputable and professional supplier.
This was a major factor In my decision to place the order with Roofracks and I a glad to find that my instincts were in fact correct.
Thank you again and I look forward to receiving the lock. I will be back again for further accessories to compliment my newThule system.
Please feel free to use the following endorsement should you wish to.
"after receiving confusing and contradictory information from high street suppliers and other websites it was a pleasure to find clear, simple and straightforward information on your website. After placing my order on Sunday afternoon I was delighted to receive the roof rack and cycle carriers on Tuesday morning. The whole process has been first class and I will be back for more accessories and wouldn't hesitate to recommend Roofracks.co.uk. First class, well done!"
Thanks so much for sending this item so fast. I was very impressed with the speed and service of your company. It was especially well packed.
I haven't unpacked all the contents yet to check it is all present, but will be back in touch if any problem,
What fantastic service guys. ordered Monday 30th April 2012 delivered tuesday 1st may. Now that's 22 hours!
It was a pleasure dealing with you and a refreshing change.
I would certainly recommend you to all friends and potential customers.
All received by Friday 27th.
I would just like to say thank you for a fantastic service. I ordered the roof box and cross bars on Monday at 10am and they were delivered on Tuesday before 1pm. Can't thank you enough for a great transaction. Pleasure doing business with such a well organised company.
I just wanted to thank you for your speedy delivery and fantastic service.
Thanks a million,
What can I say what fantastic service roof rack etc delivered in less than 24 hours from ordering. Thank you very much. Very helpful and approachable telephone Sales Team whose friendly manner made the process hassle free. Keep up the good work
Superb service !!
Received my cycle carriers within 19 hrs of ordering. Top class customer service!
Thanks & Best regards
Good Morning Harry
A large parcel arrived this morning from Thule. Thank you for all your help. We are very impressed with the service that you have given and our faith in Thule has been much restored.
With Best wishes
Better than A1 service!
Received the spare part for my Volvo roof rack bike carrier this morning less than 24hrs from ordering! Brilliant! Volvo of course weren't interested. So I was half expecting to fork out £80 or thereabouts for a complete new bike carrier for the sake of a plastic wheel holder. Was most surprised that not only are spares available, but you had them in stock which neither Volvo nor Thule did. Well done all set for the weekend now!
Yesterday (1st Feb) at approximately, 3.30pm I ordered some roof bars for my Audi A6 Estate, this morning at 9.45am less than 24hrs later they arrived, perfectly packaged, in 30 minutes they were assembled and on the car.
May I just say this is the service my company prides itself on and felt the need to convey my thanks to you and your company?
On 5 January I telephoned an order for a pair of Thule wing bars plus two Thule cycle carriers and all the relevant fittings.
I was not put on hold, fed recorded music or asked to choose from dozens of options by a falsely cheerful recorded voice. Instead, the telephone was answered promptly, my order was processed quickly and courteously without any delay.
Although I was quoted two or three days delivery (standard charge an entirely reasonable £5.95) the complete well packaged order actually arrived at 11.45 am the following day.
The bars and carriers are very good products; I would suggest taking care and plenty of time to set them up on the vehicle to ensure alignment and compatibility with the items being carried.
Excellent service. Would have no hesitation in recommending Snowchains Europroducts based on my experience.
I just wanted to say thank again for a patient and courteous response to my phone call. You're a credit to your company, especially when dealing with a real toss pot (me) on the other end of the line. If there had been a candid camera style recording of our conversation it would have be a global cracker.
In my defence all I can say is that I didn't have a clue about what I was talking about, but that was apparent, and I feel extremely embarrass. However, your patience won the day and more important the sale, well done.
Many thanks for all your help and advice
Dear Customer Services,
By way of feedback, I found your website very informative, easy to use and to navigate.
Stuff arrived safely by Fed Ex, very well packaged, and the external carton only with surface abrasions (ie a credit to careful handling by your carriers). Left exactly where I asked.
I will certainly be recommending you to my friends/colleagues.
Thank you for your support regarding my many phone calls to you today. As discussed, I have now ordered the 697 T-Track adapter to go with the Thule Wing bar Kit that I ordered last week.
It is comforting to hear your confidence that it will fit, even though the box holes are 60mm apart rather than the usual 50mm. You certainly came across as being more knowledgeable than the Thule customer service representative who stated that the square bar was the only option.
I also very much appreciate your offer to take back thewing bar and T-track adapter, in exchange for a square bar, if it turns out that it doesn't fit, even if the usual 7-day return period has expired. Following your good advice I am confident that it will not be necessary, however this is the sort of service that could persuade someone to come back to your company in future.
Thanks again, and keep up the good work!
Thanking you very much received chains this afternoon very pleased with them.
Thank you for your prompt delivery of the roof rack package.
just wanted to say thank you. What a pleasant purchase. A very friendly person on the other line who took my order. Fast and prompt delivery as promised which could not be promised by my local Halfords. Absolutely first class.
thank you for prompt delivery cannot fault them excellent service
just to say how impressed I am with your service. Item ordered PM Wednesday, delivered to my door AM Thursday. It doesn't get any better than that. Many thanks.
Just to say how impressed I was with your service. I had missed an item from my order and your sales staff called me to inform me before dispatching my order, therefore saving me the hassle of a second order.
The items arrived today, within 24 hours of placing my order.
Can I say that you have the best website of any that I browsed, everything was so clear and straightforward. The items were all correct, easy to assemble and they fit the car perfectly. The quality is very high too at a competitive price.
I am very pleased.
Many thanks for your excellent service, quick delivery, well packed item and all round professionalism.
Received yesterday with thanks. Great service and delivery info. Also website advice and info was excellent and far superior from that received from my local branch of Halfords!
Thank you for my recent order, I was amazed by the speed of the delivery. Goods received in A1 condition with all locks matched as requested.
Guy's, you are brilliant! I got my parcel today morning. I could not expect better service. THANK YOU VERY MUCH!
Carriers arrived safely this morning. All working ok and all keys match. Thanks for the great service.
I just wanted to drop you a line to thank you for your outstanding service (once again). I ordered a Thule Atlantis 200 with specified locks and a T-Track kit and received it the next day, far exceeding my expectations. I should have known better though, as I have ordered two sets of roof bars and a cycle carrier from you in the past and received the same service and excellent after-sales support when I cross-threaded a fitting bolt. I was tempted to buy the roof box from Halfords simply because I could drive in and pick it up, but your lock-matching service plus having the T-Track kit in stock AND my previous experience with you convinced me to order online I couldn't be more impressed and I'm glad I stuck with you.
Please feel free to use this testimonial and be assured I have recommended you many times in the past couple of years.
Items arrived today excellent service guys...
Yesterday (1st Feb) at approximately, 3.30pm I ordered some roof bars for my Audi A6 Estate, this morning at 9.45am less than 24hrs later they arrived, perfectly packaged, in 30 minutes they were assembled and on the car.
May I just say this is the service my company prides itself on and felt the need to convey my thanks to you and your company?
Just a brief note to thank you for a brilliant service!
Having got 90% through the online ordering process, I phoned with a question regarding keys for Thule roof bar locks; as I already have a Thule roof box and wanted to use the same keys for the roof bars. It transpired you only had three out of the required four lock barrels in stock - but offered to send those PLUS modify and supply a fourth barrel to accept the same key. I proceeded with the online only order and the roof bars arrived this morning, within two days of placing the order, and everything works fine.
Many thanks therefore for going that little bit further and providing a workaround.
Just wanted to show my appreciation to your company. I ordered a hule motion 600 roof box with Thule wing bars and 775 rapid fit, footings kit for my Audi A4 Avant, on Wednesday(pm) and it arrived on Friday(am). The order came in one big box and took me about an hour to put together.
What a pleasure to do business with, from the easy to follow vehicle guide, on your web site, through the equally pain free billing set up and delivery service. I could probably have got the items cheaper from separate companies but what price the hassle and I am happy with the price I paid and all the locks are on the same key ,which is great.
I will certainly be recommending your company to my friends. Thank you.
What can I say, what fantastic service, roof rack etc delivered in less than 24 hours from ordering. Thank you very much. Very helpful and approachable telephone Sales Team whose friendly manner made the process hassle free. Keep up the good work
I just wanted to thank you for your speedy delivery and fantastic service. Thanks a million.
I would just like to say thank you for a fantastic service.
I ordered the roof box and rails on Monday at 10am and they were delivered on Tuesday before 1pm.
Can't thank you enough for a great transaction. Pleasure doing business with such a well organised company.
What fantastic service guys. ordered Monday 30th April 2012 delivered Tuesday 1st may. Now that's 22 hours! It was a pleasure dealing with you and a refreshing change. I would certainly recommend you to all friends and potential customers.
Hi, Thanks so much for sending this item so fast. I was very impressed with the speed and service of your company. It was especially well packed.
I haven't unpacked all the contents yet to check it is all present, but will be back in touch if any problem, Many Thanks.
I have been talking to Emmanuel over the past two days regarding a Thule Roof Rack Bracket.
I would just like to mention that Emmanuel has been so helpful and professional in advising us which products would be suitable for our car. It has been a great pleasure to deal with your company. Thank you very much and I look forward to receiving my order!
Items arrived today - excellent service guys
Just a quick note to thank you for your very rapid response to my request for a Thule roof bar kit for my Volvo V50 estate.
I ordered over the net on Wednesday afternoon and received the (very well packaged) package the following morning at around 8.30, via your 'standard' delivery! Congratulations, your service equaled that of Amazon Prime !!!
My Roof Rack was delivered to my Office the next working day and is just what I was after. I will certainly recommend your team on price, delivery and technical ability. In my opinion you put Halfords very much in the shade.
Just want to say thanks for a quick delivery, got them today, great price and great service.
I just wanted to drop you a quick email to let you know that my roof bars assembly arrived at 1230 today having only placed the order 24 hours previously. Excellent advice over the phone to determine exact requirements for my Volvo V50 and an incredibly efficient despatch and delivery service. Bravo! I shall have no hesitation in recommending your company and website to others with whom I come into contact too.
With Kind Regards and Congratulations on a job well done.
Yesterday at 16:10, I rang up and ordered a Thule rapid fitting kit for my
I am very impressed with the service, as it has arrived already!
Wonderful service, thank you, item delivered 1500 on Monday 30/11/09.
After we spoke yesterday, the goods arrived this afternoon less than 24 hours later. 'Great Service, excellent knowledge, prompt delivery'
Many thanks. My order was delivered today, within 1.5 working days and from one end of England to the other. The goods are excellent.
I would just like to send this quick email commending you on your very professional service and speed of delivery. Also your website is very easy to use and would definitely recommend you to buy from so thank you and it was a pleasure dealing with you.
I hadn't read the 'Customer Comments' section before placing my order with you for a Thule Cycle Carrier but, having read them now, I can thoroughly agree with them all. Not only were you the best price by far, it was delivered in under 24 hours what fantastic service! A big thank you, as we were let down by another company and time was running out before the trip that we needed it for! I will definitely be recommending your company to friends & family.
Thank you for the fantastic service. Goods arrived this morning!!!
I had not even checked my email for the confirmation of my order when the goods arrived.
I just wanted to drop you an e mail to say how pleased i was with the customer service i received from yourselves. I ordered the Thule roof bar system and Thule FreeRide roof mounted cycle carriers.
They were dispatched the next day in time for me to use at the weekend for my bike ride. I am very satisfied with the product as i found it easy to assemble and all the parts were there.
I will be recommending your site to my friends in future and wouldn't think twice about making future purchases myself.
I would like to convey my appreciation for the service I received, which was really first class. I was dealt with by Emmanuel who demonstrated a thorough understanding of the product, the specific requirements for my vehicle (a Volkswagen Golf R32) and adopted an exemplary customer friendly manner.
The aero bars and box were fitted very smoothly and I appreciated the fact that you had all available colour combinations from stock.
Thanks very much - I'll be sure to use you again and would have absolutely no hesitation in recommending you to others.
What can I say? Ordered yesterday, delivered today and to a Scottish island. Allegedly a remote location! Certainly remote enough to have taken two or three days. But no, Snowchains Europroducts/roof racks.co.uk are surely the bestest!!
Congratulations and many thanks!
Just a note to confirm my delivery was received yesterday.
Please accept my thanks for your excellent service.
Goods are superb & price was the keenest around. Once again many thanks.
Brilliant service, arrived this morning thanks very much.
Excellent Service ! Will definitely use you again should the need arise, my fitting kit arrived today!
Received within 24 hours of ordering! Many thanks to all concerned for the excellent service.
Just to say thanks for the U-bolt knob which arrived this morning. It is the correct part. Great service as always, thanks.
Thank you for the excellent service. Cycle racks ordered on Wednesday afternoon and delivered just after lunch on Thursday.
That's what I call GOOD customer service!
Just writing to say Thank You for the excellent service you have provided. I had several queries on the phone Monday, which were answered fully, and chose the express delivery with my order for Thule roof bars and roof box.
The products arrived today, and fit my vehicle exactly, again upon your recommendation. I would certainly purchase from you again.
Just to say thanks for your very speedy despatch of spare keys!
Hi, what a truly positive shopping experience. Ordered over the telephone at 2pm yesterday, arrived before 10am today.
I phoned with what I thought was a missing parts issue it wasn't. My roof box is on the roof of my car less than 24hrs after placing the order. Well done. No hesitation in recommending you.
Just wanted to drop you a line to let you know how impressed and happy we are with the service we have received. The gentleman I spoke to on the phone was very helpful and knew exactly what I needed.
We were on holiday when I placed the order on Friday and the goods were at a neighbours waiting for us when we arrived home on Monday. Will be passing you onto friends and family. Thanks You very much.
Just a note to confirm that the order arrived safely first thing yesterday morning (Tuesday). Many thanks for your efficient service.
Received goods within 36 hours. We toyed with the idea of buying a cheaper make to save £35 but are so pleased we did not go down that route. We feel very safe and secure in that the quality of these roof bars are second to none.
We will just add on the locks later. The instructions were very impressive making the fitting simple. Thank you for a very smooth and pleasant transaction.
Thanks for a very prompt and efficient service. The roof bars and roof box arrived at 9am the next working day and your price was excellent. Cheers.
received today , only took 3 days over a bank holiday weekend , good service. Thank you.
Just wanted to let you know that I received my order this morning - all perfect - and already on the car.
Thanks for a brilliant, prompt and great value service - will definitely be using you again when I get the bike holders to go with it.
This is an email to let you know that my roof box has arrive and that all is well. Thank you for the fantastic service and quality product.
Many thanks for your excellent service. I ordered my roof bars midday Thursday and they arrived on Friday. I am very happy with my purchase and the service that I received from you.
I would like to thank you on the excellent service that I have received from your company. Having only placed the order yesterday I received it this morning and I am very pleased with the product.
Thank you once again
Thanks ever so much you've been a great help!
VERY prompt delivery, considering the all conditions... Received them today, 23rd December.
I would like to thank you for the excellent service you provided, I ordered these yesterday 23rd December and they arrived today 24th December at 9.45a.m. Once again may thanks, highly recommend.
Received goods today. Thank you for the quick and efficient response during what must be a very busy time for you.
Thanks for the excellent service. Everything should be as simple as possible but no simpler!
Just a quick email to say a massive thank you for sorting my recent purchase of a thule roof bar system .... the delivery service was excellent and when I had ordered the wrong foot pack in error nothing was to much trouble to put it right.
I will most definitely recommend you to colleagues of mine the service your company offers is fantastic and in todays world of complaints we should only be quick to praise people when the praise is due.
Arrived correct and super fast. Thanks
I ordered a set of Thule roof bars from you on Tuesday night and they arrived this (Thursday) morning! It took very little time to assemble them during my lunch break and now they're already ready to put on my car.
I'm so impressed I wanted to write and let you know. Your speed of service has been surprising (I expected Monday delivery) so well done there. The instructional video on your website was a major selling point and was more help than the booklet (though I needed that to match the numbered parts correctly). Your order process was painless and informative, as was the shipment tracking. All in all this has been one of my best experiences with buying on-line.
Ordered my roof rack for my Mondeo Mk 3 Estate on Sunday evening. Arrived first thing Tuesday morning. Very well packed, fast delivery, excellent service. Would recommend to all.
Just a quick note to say a great big thank you for such a brilliant service
May I congratulate you on your fantastic web site, easy to navigate and quick to search for info. Much better than Thule's own site!!
Many thanks for the excellent service. Roof box & roof rack ordered on Saturday evening, fitted without any problem by Wednesday afternoon. If the goods ordered are as reliable as the delivery (which they look) I'll be 100% satisfied
Can I just thank you for the fantastically fast and good service. I paid for
standard delivery late on Monday and they arrived on Wednesday, wonderful.
Thanks as well for taking the trouble to swap the locks in for a key number
I already had, I think that saved me about another £40 on top of your
Great service, I wouldn't hesitate to recommend.
Just a brief note to congratulate you on your superb website. I have been trying to find out how the Thule roof bars fit on the Insignia Tourer over the last 2 months. The video on your website was brilliant.
Thanks for processing this order so quickly, arrived today beautifully packaged and exactly as ordered. Will recommend you to anyone/everyone. Outstanding service and excellent prices.
I write to thank you for sending me the straps for my Thule roof rack so promptly. Your service is excellent and your website clear, easy to navigate, and a pleasure to use.
Thanks got my items very next day after you phoned to tell me that it had been delivered to your premises. all in perfect order.
Just want to say thanks for the replacement of the incorrect fitting kit. The replacement was delivered at 8.45 this morning. I only rung to tell you of the problem at 4.30pm the day before. Excellent service - thanks.
What excellent service. Ordered Wednesday at 17.30 - arrived Kirkwall, Orkney Saturday 12.30. Fitted and ready for use.
Good afternoon to everyone,
Just a short E-mail to thank everyone for a great service and excellent Website.
I ordered my roof bar kit for my Megane on Wednesday late afternoon and received it before
10.30 Thursday morning absolutely gobsmacked-unbelievable service.
I ordered a Thule system from you yesterday and was genuinely surprised that it arrived this morning, even before the normal post had arrived!!
Many thanks, just waiting for the car to fit it to arrive now!!
Many thanks for the delivery of my roof box and cycle carriers. I placed the order on Friday and the goods were at my house on Tuesday in good order. All-in-all a hassle free experience, which is rather rare for us here in Jersey.
Thanks once again
I would like to thank you very much for your qualified work and fast delivery of goods that I bought on-line.
I was really surprised to see my order delivered straight to my hotel room on the next day evening!
Thanks again and if I ever have demand for something else I will contact you again without any doubts.
Just wanted to thank you for wonderful customer service - friendly advice on the phone, competitive prices and, to top it all, I ordered at 4pm yesterday and the package arrived before 9am today (All for £5.95 postage). Unbelievable and probably the best on-line shopping experience I have ever had.
Praise where praise is due!
Received my roof rack this morning. Had to email you to let you know that your website is by far and away the easiest and quickest to use among roof rack suppliers and your speed of delivery could not be bettered. Thank you very much for a good shopping experience.
A very satisfied customer
Just wanted to thank you for such good service, also at keen prices. The items arrived on Friday, quite impressive only 48 hours after the order was placed. Amazed it arrived so quick!- - an element of luck dock side no doubt but clearly your dispatch with the correct documents aided that.
Just a short email to say thanks for the great service, my roof bar kit all arrived safely earlier today and everything is in order. Really great service and I will definitely recommend your internet service to all my friends and colleagues over the coming months.
Keep up the great work and prices
Many thanks for your very prompt delivery of my Thule roof bars. I found your website yesterday morning, ordered at lunchtime and received it this morning - outstanding service, well done to the team.
Just a wee note to thank you and the guys for a prompt and efficient service,
I was really impressed by the quality of the product too.
Rest assured I will be recommending your company to my friends.
Again thanks a million...........
Many thanks for the very swift arrival of my new roof rack. I needed it for the weekend for a canoe race, but I never thought it would arrive in time when I ordered it on Thursday lunchtime! But by Friday evening it was there! Magic.
Thanks loads, very satisfied customer
(Email sent to Customer Services at the Automobile Association)
I feel that I should let you know how pleased I am, not only with the AA reply to my enquiry, but also with the service and prices of your recommended supplier, Snowchains Europroducts in Sevenoaks. Excellent telephone manners, very good technical explanations and a really good simple to understand web site. Thoroughly recommended.
I highly commend the staff of Snowchains for their courteous and efficient service. I ordered the above package late afternoon on Wednesday 6th August. The package arrived today, 7th August at 13.05 Hrs. In my experience this service is unrivalled. Congratulations!
I am writing to thank you for the impressive service provided by your company in completing my order. My initial contact was through an Internet search for roof bars and boxes and I found your site significantly more informative than any of the others. However, given the unusual shape of the vehicle (a new VW Beetle) I was unsure about the suitability of roof boxes and did not wish to order online.
My expectations of the telephone follow up was quite low, given the usual experience with mail order or Internet based companies. However in this case my concerns were utterly unjustified as the member of staff I spoke to (Tim) not only answered all my questions immediately nut provided further valuable insights which had not occurred to me. His understanding of the product range and the benefits and issues with the various options were an immense help to me.
To follow this up with next day delivery of the whole consignment at the best price I've seen and, as promised, a big smile from the delivery driver made the experience exceptional for me. I'm only sorry that this sort of purchase is one I make very occasionally but I'll certainly recommend you to my colleagues and family.
Thanks a lot, I look forward to using the kit in earnest rather than the test run I've managed so far.
Very many thanks for sending the bike carrier, very pleased with it and all the locks OK.
As with three years ago when we got our aero bars, box and another bike carrier from you, your service and friendly advice over the phone is top class.
Just a short thank you for the efficient delivery and quality of your service, I received the goods as promised the day after ordering. The order was well packaged and in A1 condition. Once again many thanks and I will definitely recommend your company to my colleagues and friends.
Just to say thank you for your wonderful efficiency! I placed my order for roof bars and 2 bike racks on Tuesday, they were with me by 9.30am on Wednesday and are now fitted to the roof of my car. Just the job, thanks a lot.
I ordered a roof rack from you on Monday and in this day and age it seems perfectly acceptable for customers to criticise poor service but I have always been different and would like to thank you for your efficiency.
The roof rack was delivered this morning (Wednesday) and is now fitted to my car and is evidence of your excellent system. It was easy to identify my needs on your website especially for a less common vehicle - something your competitors could learn from - and payment process was similarly easy to complete.
At the expense of sounding patronising, well done and thank you. I would have no hesitation in recommending your company to others.
Just a short note to express my thanks for your excellent service. On Friday morning I contacted you by telephone to order a Thule Rapid Fit roof bar system and three cycle carriers, all with matching key locks. For a mere £5.95 carriage I was told I should receive them by Tuesday - no problem I thought. Hence on receiving a package yesterday morning (Monday) at 0830 I was absolutely delighted. Everything was there as ordered and after half an hour or so was fitted together and on the car - brilliant!
Just a quick note to say how impressed I was with your service.
I ordered the Thule 835-1 Hull-A-Port yesterday at about 1600 and it was here in rural North Wales at 0930. Great choice of courier and a fantastic service..... Thanks very much!!!
Just a quick note to say thank you for your prompt service. I ordered the foot pack from you on Wednesday afternoon, and it was delivered Thursday afternoon. Excellent service.
Thanks again and if I ever need more Thule parts, you will be the first people I call.
Many thanks for your excellent service. I ordered my roof bars midday Thursday and they arrived on Friday. I am very happy with my purchase and the service that I received from you.
I am writing to thank you for the very efficient service I received when I ordered a Thule roof rack and cycle carriers from you. The order was placed by phone on Wednesday at about 12.15 p.m. and was taken by a very helpful person who's name I failed to catch at the end of the call. The goods arrived at 8.15 a.m. the following morning, an indication of the prompt processing and dispatch of the order by yourselves and of the efficiency of the delivery service you use. Your prices are very competitive and the service cannot be faulted. Thank you.
Received goods within 36 hours. We toyed with the idea of buying a cheaper make to save £35.00 but are so pleased we did not go down that route. We feel very safe and secure in that the quality of these roof bars are second to none. We will just add the locks later. The instructions were very impressive making fitting simple. Thank you for a very smooth and pleasant transaction.
Just to let you know my roof box has arrived and that all is well. Thank you for the fantastic service and quality product.
What can I say? Ordered Thule Atlantis 780 roof box yesterday, delivered today and to a Scottish island. Allegedly a remote location! Certainly remote enough to have taken two or three days. But no Snowchains Europroducts/Roofracks.co.uk are surely the best!!
Just wanted to drop you a line to let you know how impressed and happy we are with the service we have received. The gentleman I spoke to on the phone was very helpful and knew exactly what I needed. We were oh holiday when i placed the order on the Friday and the goods were at a neighbours waiting for us when we arrived home on Monday. Will be passing you onto friends and family. Thank you very much.
Hi, what a truly positive shopping experience. Ordered over the telephone at 2 pm yesterday, arrived before 10am today. Well done . No hesitation in recommending you.
After we spoke yesterday, the goods arrived this afternoon less than 24 hours later. If you want to put a quote on your website please do.
"Great Service, excellent knowledge, prompt delivery"
I hadn't read the 'Customer Comments' section before placing my order with you for a Thule cycle carrier but, having read them now, I can thoroughly agree with them all. Not only were you the best price by far, it was delivered in under 24 hours - what a fantastic service!
A big thank you, as we were let down by another company and time was running out before the trip that we needed it for!
I will definitely be recommending your company to friends and family.