When you order products or services on www.snowchains.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.
We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
We treat all information given to us as confidential and unless required to do so by law will not disclose any information to third parties.
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at email@example.com.
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to firstname.lastname@example.org or telephone 01732 884408.
If you wish to return the items that you ordered you can do so providing they are returned, in new unused condition, within 7 working days from the date of delivery. If the reason for return is that the goods are either defective or incorrectly supplied, we will arrange for the goods to be collected/swapped over at our expense, or if agreed with ourselves in advance, for smaller items we will refund the standard rate return postage. In all other cases the customer is responsible for the cost of returning the goods. Items returned after seven days may be subject to a 30% handling/restocking charge.
Before any goods can be returned we must be notified in writing within 7 working days after the day of receipt of goods either by letter, fax or email.
Any goods cancelled under the Distant Selling Regulations must be returned to us before a refund can be made.
Unless the goods supplied were either defective or incorrectly supplied, the original outward carriage charge will not be refunded and any costs associated with return carriage will be deducted. If the goods returned are (a) not received in their original packaged condition, (b) damaged, (c) misused, (d) show obvious signs of use or with (e) parts missing, we reserve the right to contact you and make an appropriate deduction off the original purchase price.
Items returned must be packaged in their original packaging. They must also be packaged securely in a similar way to how they were sent in order to avoid damage in transit. If the goods arrive with us in a damaged state due to the customer not taking reasonable care to ensure the goods were securely packaged it will be deemed to be the responsibility of the customer.
Returned special order items are subject to a 30% handling/re stocking charge.
* Please be aware that the cost of arranging collection of items by our carriers can be more than the original cost of delivery. If goods were received as one package they must also be returned as one package.
Your consumer statuary rights are not effected by the contents of this page.