Customer Comments

Here are some examples of the many glowing emails and letters we regularly receive regarding the quality of our service.......

Subject .... Letter

I am writing to thank you for the very efficient service I received when I ordered a Thule roof rack and cycle carriers from you. The order was placed by phone on Wednesday at about 12.15p.m. and was taken by a very helpful gent who's name I failed to catch at the end of the call. The goods arriveds at 8.15 a.m. the following morning, an indication of the prompt processing and dispatch of the order by yourselves and of the efficiency of the delivery service you use. Your prices are very competitive and the service cannot be faulted. Thank you.

L.W. (Bury St. Edmunds, Suffolk)

Subject .... Delivery

Just a quick note to say thank you for your prompt service. I ordered the foot pack from you on Wednesday afternoon, and it was deliverd Thursday afternoon. Excellent service.

Thanks again and if I ever need more Thule parts, you will be the first people I call.

K.T. (Kirkwall, Orkney)

Subject .... Recent Order

Just a short note to express my thanks for your excellent service. On Friday morning I contacted you by telephone to order a Thule Rapid Fit roof bar system and three cycle carriers, all with matching key locks. For a mere £5.95 carriage I was told I should receive them by Tuesday - no problem I thought. Hence on receiving a package yesterday morning (Monday) at 0830 I was absolutely delighted. Everything was there as ordered and after half an hour or so was fitted together and on the car - brilliant!

M.B. (Stow, Lincolnshire)

Subect ... Thank You

Just to say thank you for your wonderful efficiency! I placed my order for roof bars and 2 bike racks on Tuesday, they were with me by 9.30am on Wednesday and are now fitted to the roof of my car. Just the job – thanks a lot.

S.W. (Stourbridge, W.Midlands)

Subject ...Bike Carrier

Very many thanks for sending the bike carrier, very pleased with it and all the locks OK.

As with three years ago when we got our aero bars, box and another bike carrier from you, your service and friendly advice over the phone is top class.

N.M. (York)

Subject ... Mercedes E240 Rack

I highly commend the staff of Snowchains for their courteous and efficient service. I ordered the above package late afternoon on Wednesday 6th August. The package arrived today, 7th August at 13.05 Hrs. In my experience this service is unrivalled. Congratulations!

J. O. (Kilmarnock, Ayrshire)

Subject.... A A

(Email sent to Customer Services at the Automobile Association)

I feel that I should let you know how pleased I am, not only with the AA reply to my enquiry, but also with the service and prices of your recommended supplier, Snowchains Europroducts in Sevenoaks. Excellent telephone manners, very good technical explanations and a really good simple to understand web site. Thoroughly recommended.

T.C (Operational Risk Management)

Subject ... A Very Satisfied customer!!

Many thanks for the very swift arrival of my new roof rack. I needed it for the weekend for a canoe race, but I never thought it would arrive in time when I ordered it on Thursday lunchtime! But by Friday evening it was there! Magic.

Thanks loads, very satisfied customer

S.S. (Clwyd)

Subject ... Sales Invoice IV-...

Just a short email to say thanks for the great service, my roof bar kit all arrived safely earlier today and everything is in order. Really great service and I will definately recommend your internet service to all my friends and colleauges over the coming months.

Keep up the great work and prices

L.J. (Perth)

P.S. If you wish to quote me on any publicity or web site feedback information, please feel free to do so - I was really impressed!!

Subject .... Thank You

Received my roof rack this morning. Had to email you to let you know that your website is by far and away the easiest and quickest to use among roof rack suppliers and your speed of delivery could not be bettered. Thank you very much for a good shopping experience.

A very satisfied customer

B.C. (Harrogate, N. Yorkshire)

Subject ... Great Service

Just wanted to thank you for wonderful customer service - friendly advice on the phone, competitive prices and, to top it all, I ordered at 4pm yesterday and the package arrived before 9am today (All for £5.95 postage). Unbelievable and probably the best on-line shopping experience I have ever had.

Praise where praise is due!

I.K. (Bourmouth)

Many thanks for the delivery of my roof box and cycle carriers. I placed the order on Friday and the goods were at my house on Tuesday in good order. All-in-all a hassle free experience, which is rather rare for us here in Jersey.

Thanks once again

G.W. (St.Ouen, Jersey)

Subject ... Thanks

Good afternoon to everyone ,

Just a short E-mail to thank everyone for a great service and excellant Website.

I ordered my roofbar kit for my Megane on Wednesday late afternoon and received it before

10.30 Thursday morning absolutely gobsmacked-unbelievable service.

J.D. (Fife)

Subject .... Thanks

Just a quick note to say how impressed I was with your service.

I ordered the Thule 835 Hull-A-Port yesterday at about 1600 and it was here in rural North Wales at 0930. Great choice of courier and a fantastic service..... Thanks very much!!!

A.C. (Gwynedd, North Wales)

Subject .... Roof Rack

I ordered a roof rack from you on Monday and in this day and age it seems perfectly acceptable for customers to criticise poor service but I have always been different and would like to thank you for your efficiency.

The roof rack was delivered this morning (Wednesday) and is now fitted to my car and is evidence of your excellent system. It was easy to identify my needs on your website especially for a less common vehicle - something your competitors could learn from - and payment process was similarly easy to complete.

At the expense of sounding patronising, well done and thank you. I would have no hesitation in recommending your company to others.

D.T. (Catterick, N.Yorkshire)

Subject .... Thule Roof Box and Bar order

Just a short thank you for the efficient delivery and quality of your service, I received the goods as promised the day after ordering. The order was well packaged and in A1 condition. Once again many thanks and I will definately recommend your company to my colleagues and friends.

M.H. (Carterton, Oxon)

Subject ... Letter

I am writing to thank you for the impressive service provided by your company in completing my order. My initial contact was through an Internet search for roof bars and boxes and I found your site significantly more informative than any of the others. However, given the unusual shape of the vehicle (a new VW Beetle) I was unsure about the suitability of roof boxes and did not wish to order online.

My expectations of the telephone follow up was quite low, given the usual experience with mail order or Internet based companies. However in this case my concerns were utterly unjustified as the member of staff I spoke to (Tim) not only answered all my questions immediately nut provided further valuable insights which had not occured to me. His understanding of the product range and the benifits and issues with the various options were an immense help to me.

To follow this up with next day delivery of the whole consignement at the best price I've seen and, as promised, a big smile from the delivery driver made the experience exceptional for me. I'm only sorry that this sort of purchase is one I make very occasionally but I'll certainly recommend you to my colleagues and family.

Thanks a lot, I look forward to using the kit in earnest rather than the test run I've managed so far.

A.T. (Stoke Bishop, Bristol)

Subject ....Roof Rack

Just a wee note to thank you and the guys for a prompt and efficient service,
I was really impressed by the quality of the product too.
Rest assured I will be recommending your company to my friends.

Again thanks a million...........

S.W. (Kirkintilloch, Glasgow)

Subject ... Thank You

Many thanks for your very prompt delivery of my Thule roof bars. I found your website yesterday morning, ordered at lunchtime and received it this morning - outstanding service, well done to the team.

G.W (Troon Ayrshire)

Subject ... Roof box & Fitments

Just wanted to thank you for such good service, also at keen prices. The items arrived on Fryday, quite impressive only 48 hours after the order was placed. Amazed it arrived so quickl- - an element of luck dock side no doubt but clearly your dispatch with the correct documents aided that.

Thanks again

G.H. (Guernsey)

Subject ... Fantastic Service

Just to say thanks for a fantastic service, called you and ordered 4pm yesterday, arrived at my office 10.30 a.m the following morning. Brilliant Stuff!

J.M. (Chippenham. Wilts)

Subject ... THULE system

I would like to thank you very much for your qualified work and fast delivery of goods that I bought on-line.

I was really surprised to see my order delivered straight to my hotel room on the next day evening!

Thanks again and if I ever have demand for something else I will contact you again without any doubts.

V.B (Kaunas, Lithuania)

Subject ... Thanks

I ordered a Thule system from you yesterday and was genuinly surprised that it arrived this morning, even before the normal post had arrived!!

Many thanks, just waiting for the car to fit it to to arrive now!!

S.D. (Burton on Trent, Staffs)

Subject ... Thanks

What excellent service. Ordered Wednesday at 17.30 - arrived Kikwall, Orkney Saturday 12.30. Fitted and ready for use.

Many thanks

R.M. (Kirkwall, Orkney)