Delivery & Terms

Orders received on our roofracks.co.uk web site prior to 4 pm Monday to Fridays are normally despatched the same day via our carriers Business Post UK Mail or FedEx. Orders placed during evenings or over weekends and public holidays are normally despatched during the following working day.

1st Class Post (keys) £2.50

Standard Shipping (normally within two to three days) £5.95

Express Delivery (normally next working day)* £14.95

Highlands & Islands (including Northen Ireland, Channel Islands & Isle of Man) £20.00

Isle of Wight £10.00 

Please note: We are unable to ship orders to any non UK addresses, other than above.

* Please note that whilst, in most instances, Express Delivery orders will normally arrive the following day, it cannot be guaranteed. As with all carriers, very occasionally, delays may occur, in such cases the goods would normally arrive the following working day. We cannot though be held responsible for any delivery delays arising from matters outside our control.

Missing, Incomplete or Damaged Products

If an order is for a large item or several components, it is possible that the order will have been sent in more than one package as a multiple consignment. The number of parcels sent is marked on the delivery label eg. 1 of 2 & 2 of 2 etc. Please check all goods carefully upon delivery. If you feel any part of the order is missing or damaged, please contact us as soon as possible within 24 hours, either by telephone, email or fax, so that we can check with the carrier.

Items are checked by us prior to despatch and then securely packaged for delivery. If on receipt the packaging appears to have been damaged in transit, you must sign the carrier's delivery note as "Parcel(s) received damaged". If you cannot check the condition of the goods, please do not sign for the delivery! If you sign for the delivery you are accepting responsibility for it! We advise inspecting the goods whilst the delivery driver is present. If you open the package and find something has been damaged, please either telephone us on 01732 884408 or email us at sales@roofracks.co.uk as soon as possible within 24 hours of receipt of the goods. This is necessary to comply with the very short time frame and conditions that all 3rd party carriers allow for claims to be made. We will then liaise with both the customer and the carrier and arrange for any damaged goods to be picked up and swapped over. In such instances all packaging materials must be retained in case the carrier wishes to inspect the packaging and goods in validation of a claim.

Please note that due to carriers' terms and conditions of carriage, any item that is requested by the customer to be left without a signature is left totally at the customer's risk. We, nor the carrier, will accept liability for damage or loss of a package or its contents if it has been left without a signature at the customers request.