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Shown below are some examples of emails and letters that are regularly received from customers regarding the quality and efficiency of our service.......
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Subject .... Praise where praise is due! I hadn't read the 'Customer Comments' section before placing my order with you for a Thule cycle carrier but, having read them now, I can thoroughly agree with them all. Not only were you the best price by far, it was delivered in under 24 hours - what a fantastic service! A big thank you, as we were let down by another company and time was running out before the trip that we needed it for! Mrs. L. W. (Worcester Park, Surrey) Subject .... Feedback on roofracks.co.uk Hi, what a truly positive shopping experience. Ordered over the telephone at 2 pm yesterday, arrived before 10am today. Well done . No hesitation in recommending you. C.B. (S.W. London) Subject .... Prompt Service Just wanted to drop you a line to let you know how impressed and happy we are with the service we have received. The gentleman I spoke to on the phone was very helpful and knew exactly what I needed. We were oh holiday when i placed the order on the Friday and the goods were at a neighbours waiting for us when we arrived home on Monday. Will be passing you onto friends and family. Thank you very much. Mrs. N.H (Oldham) Subject .... Fantastic Service Just to let you know my roof box has arrived and that all is well. Thank you for the fantastic service and quality product. Subject .... Letter I am writing to thank you for the very efficient service I received when I ordered a Thule roof rack and cycle carriers from you. The order was placed by phone on Wednesday at about 12.15p.m. and was taken by a very helpful person who's name I failed to catch at the end of the call. The goods arrived at 8.15 a.m. the following morning, an indication of the prompt processing and dispatch of the order by yourselves and of the efficiency of the delivery service you use. Your prices are very competitive and the service cannot be faulted. Thank you. L.W. (Bury St. Edmunds, Suffolk) Subject .... Delivery Just a quick note to say thank you for your prompt service. I ordered the foot pack from you on Wednesday afternoon, and it was delivered Thursday afternoon. Excellent service. Thanks again and if I ever need more Thule parts, you will be the first people I call. K.T. (Kirkwall, Orkney) Subject .... Recent Order Just a short note to express my thanks for your excellent service. On Friday morning I contacted you by telephone to order a Thule Rapid Fit roof bar system and three cycle carriers, all with matching key locks. For a mere £5.95 carriage I was told I should receive them by Tuesday - no problem I thought. Hence on receiving a package yesterday morning (Monday) at 0830 I was absolutely delighted. Everything was there as ordered and after half an hour or so was fitted together and on the car - brilliant! M.B. (Stow, Lincolnshire) Subject ... Thank You Subject ...Bike Carrier Very many thanks for sending the bike carrier, very pleased with it and all the locks OK. As with three years ago when we got our aero bars, box and another bike carrier from you, your service and friendly advice over the phone is top class. N.M. (York) Subject ... Mercedes E240 Rack I highly commend the staff of Snowchains for their courteous and efficient service. I ordered the above package late afternoon on Wednesday 6th August. The package arrived today, 7th August at 13.05 Hrs. In my experience this service is unrivalled. Congratulations! J. O. (Kilmarnock, Ayrshire) Subject.... A A (Email sent to Customer Services at the Automobile Association) I feel that I should let you know how pleased I am, not only with the AA reply to my enquiry, but also with the service and prices of your recommended supplier, Snowchains Europroducts in Sevenoaks. Excellent telephone manners, very good technical explanations and a really good simple to understand web site. Thoroughly recommended. T.C (Operational Risk Management) Subject ... A Very Satisfied customer!! Thanks loads, very satisfied customer S.S. (Clwyd) Subject ... Sales Invoice IV-... Just a short email to say thanks for the great service, my roof bar kit all arrived safely earlier today and everything is in order. Really great service and I will definately recommend your internet service to all my friends and colleagues over the coming months. Keep up the great work and prices L.J. (Perth) Subject .... Thank You Received my roof rack this morning. Had to email you to let you know that your website is by far and away the easiest and quickest to use among roof rack suppliers and your speed of delivery could not be bettered. Thank you very much for a good shopping experience. A very satisfied customer B.C. (Harrogate, North Yorkshire) Subject ... Great Service Just wanted to thank you for wonderful customer service - friendly advice on the phone, competitive prices and, to top it all, I ordered at 4pm yesterday and the package arrived before 9am today (All for £5.95 postage). Unbelievable and probably the best on-line shopping experience I have ever had. Praise where praise is due! I.K. (Bournemouth) Subject ... Channel Islands Many thanks for the delivery of my roof box and cycle carriers. I placed the order on Friday and the goods were at my house on Tuesday in good order. All-in-all a hassle free experience, which is rather rare for us here in Jersey. G.W. (St.Ouen, Jersey) Subject ... Thanks Good afternoon to everyone , Just a short E-mail to thank everyone for a great service and excellent Website. I ordered my roof bar kit for my Megane on Wednesday late afternoon and received it before 10.30 Thursday morning absolutely gobsmacked-unbelievable service. J.D. (Fife) Subject ... Thanks |
Subject .... Thank you from one very happy customer After we spoke yesterday, the goods arrived this afternoon less than 24 hours later. If you want to put a quote on your website please do. I.W. (Ripon, North Yorkshire) Subject .... Atlantis Box and Aero Bars Thanks very much - I'll be sure to use you again and would have absolutely no hesitation in recommending you to others. N.C. (EC2, London) Subject .... Thanks What can I say? Ordered Thule Atlantis 780 roof box yesterday, delivered today and to a Scottish island. Allegedly a remote location! Certainly remote enough to have taken two or three days. But no Snowchains Europroducts/Roofracks.co.uk are surely the best!! Congratulations and many thanks! A.F. (Rothesay, Isle of Bute) Subject .... Delighted Received goods within 36 hours. We toyed with the idea of buying a cheaper make to save £35.00 but are so pleased we did not go down that route. We feel very safe and secure in that the quality of these roof bars are second to none. We will just add the locks later. The instructions were very impressive making fitting simple. Thank you for a very smooth and pleasant transaction. Subject .... Very nice doing business with you Many thanks for your excellent service. I ordered my roof bars midday Thursday and they arrived on Friday. I am very happy with my purchase and the service that I received from you. I.L (Bromsgrove)
Subject .... Thanks Just a quick note to say how impressed I was with your service. I ordered the Thule 835 Hull-A-Port yesterday at about 1600 and it was here in rural North Wales at 0930. Great choice of courier and a fantastic service..... Thanks very much!!! A.C. (Gwynedd, North Wales) Subject .... Roof Rack I ordered a roof rack from you on Monday and in this day and age it seems perfectly acceptable for customers to criticise poor service but I have always been different and would like to thank you for your efficiency. The roof rack was delivered this morning (Wednesday) and is now fitted to my car and is evidence of your excellent system. It was easy to identify my needs on your website especially for a less common vehicle - something your competitors could learn from - and payment process was similarly easy to complete. At the expense of sounding patronising, well done and thank you. I would have no hesitation in recommending your company to others. D.T. (Catterick, N.Yorkshire) Subject .... Thule Roof Box and Bar order Just a short thank you for the efficient delivery and quality of your service, I received the goods as promised the day after ordering. The order was well packaged and in A1 condition. Once again many thanks and I will definately recommend your company to my colleagues and friends. M.H. (Carterton, Oxon) Subject ... Letter I am writing to thank you for the impressive service provided by your company in completing my order. My initial contact was through an Internet search for roof bars and boxes and I found your site significantly more informative than any of the others. However, given the unusual shape of the vehicle (a new VW Beetle) I was unsure about the suitability of roof boxes and did not wish to order online. Subject ....Roof Rack Just a wee note to thank you and the guys for a prompt and efficient service, S.W. (Kirkintilloch, Glasgow) Subject ... Thank You Many thanks for your very prompt delivery of my Thule roof bars. I found your website yesterday morning, ordered at lunchtime and received it this morning - outstanding service, well done to the team. G.W (Troon Ayrshire) Subject ... Roof box & Fitments Thanks again Subject ... Fantastic Service J.M. (Chippenham. Wilts) Subject ... THULE system I was really surprised to see my order delivered straight to my hotel room on the next day evening! Thanks again and if I ever have demand for something else I will contact you again without any doubts. V.B (Kaunas, Lithuania) Subject ... Thanks Many thanks, just waiting for the car to fit it to to arrive now!! S.D. (Burton on Trent, Staffs) Subject ... Thanks Many thanks |
K.G : Received goods today. Thank you for the quick and efficient response during what must be a very busy time for you.
B.C : Hi, what a truly positive shopping experience. Ordered over the telephone at 2pm yesterday, arrived before 10am today. I phoned with what I thought was a missing parts issue…it wasn’t. My roof box is on the roof of my car less than 24hrs after placing the order. Well done. No hesitation in recommending you.